So I'm on the way to the Paranaque Central Post Office to pick up my latest book purchase (and first ever online). I'm hugely surprised at how quick it was delivered - it arrived last October 29, although I was not expecting it to set foot upon Philippine soil until November 18.
Nearing the post office, I suddenly realize that I forgot the notification slip that was sent to me (containing some code to help find my parcel). My mind fills with dread as I imagine all the excuses they'll give me for delaying the pickup (it was noon - lunch break), or adding extra charges - hey, this is the government we're talking about. When I actually arrive there and explain the situation to the friendly-faced men at customs, however, my dread quickly vanishes at the exceptional treatment given to me:
First of all, they were actually working during what was supposed to be their lunch break (honestly, when have you ever seen someone from the government work during lunch?).
Secondly, they pored through books upon books of records with me, searching each line intently for my name with nary a complaint.
Third, when I actually remembered that my book was supposed to be picked up at the second floor (they were at the first floor), I heard no grumble as they gently pointed me in the right direction.
Fourth, when I got to the second floor, all the employees up to the mailman level were there (even the mailman that worked my street). They paused their eating for a few minutes to retrieve my book for me. My mailman even knew exactly what I was looking for at the mere mention of the street where I lived.
Lastly, no hints of a tip. Ever. Not the slightest one (although I do plan to leave a bit for the mailman during his annual Christmas envelope).
This has been one of the rare displays of exceptional service shown to me by government employees. In my whole life, I've only been witness to a few dedicated individuals whom I saw truly were passionate about their jobs working for the government - Pisay employees (teachers and staff), and a few of the jail guards over at Las Pinas City Jail being the others. Call me shallow, say that it's expected of them, but things like this really make me feel good.
To the three guys who work at Window 1 (Customs), and the mailman servicing my street, I thank you from the bottom of my heart. Not just for the book - that was trivial (and part of your job anyway).
Chris, the traffic cops near Festival Mall are quite commendable as well. I got a flat tire one Friday night and parked on the street before turning right on Commerce from Festival, near-ish Shopwise. Anyway, a traffic cop went to my car and I explained my predicament. I told him I had already called my dad and he was on his way to help me change the tire. He ended up calling 2 of his buddies and they tried to change my tire with what equipment they had (I had no jack!). They were very cordial and definitely helpful. I was pleasantly surprised. They also didn't want the generous tip I wanted to give them and I had to insist. To think, it was a busy road and I was the only one in my car...
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